Policies

 

APPOINTMENT CONFIRMATION
Confirmation calls and emails are offered 48h in advance of an appointment.

The following services are confirmed 7 days in advance:

  • Creative Color
  • Color Correction
  • Extensions
  • Full Bleach
  • Keratin Treatments

CANCELLATIONS
We have a 24h cancellation policy, after which we charge 50% of the cost of services.
The cancellation policy for the following services is 7 days:

  • Creative Color
  • Color Correction
  • Extensions
  • Full Bleach
  • Keratin Treatments

DEPOSITS
The following services require a deposit to secure your booking:

  • Creative Color
  • Color Correction
  • Extensions
  • Full Bleach
  • Keratin Treatments

Deposit is 50% of the estimated cost of service.

TARDINESS
We cannot guarantee your appointment if you are more than 15 minutes late. Additionally, a surplus charge may occur if other clients need to be rescheduled to accommodate you.

San Francisco, and Union Square, experience heavy traffic. We are not responsible for delays. If you are coming from outside the city we highly recommend taking BART or MUNI, especially during traffic hours or on Saturdays.

CONSULTATION
A brief consultation is included with every service. We encourage our service providers to discuss any pricing changes during this time. We also encourage guests to discuss any concerns or questions that they have, including the cost of the service.

Some services require a free consultation before they can be booked. These may include:

  • Bridal Services
  • Creative Color
  • Color Correction
  • Extensions
  • Full Bleach
  • Keratin Treatments

Scheduling a consultation does not obligate you to schedule the service.

REDO
You have 2 weeks* from the time of your service to request a correction. Note that a correction is intended for fine-tuning. A request for a new look is not considered a redo.
*Time period varies based on service.

REFUNDS
There is a maximum 75% refund for any service, regardless of outcome.

SERVICE DEPOSITS
Some services require a deposit. We will nofity you in advance.

CHECKS
No checks for first time clients.

DOG POLICY
Dogs must be contained (in your lap or a carrier) or kept on a short leash, lying by your side. They cannot roam in any salon areas.

WEDDING POLICIES
Packaged services are to be redeemed by one recipient, and there are no service substitutions.
On-site services include a travel charge.
A deposit is required to reserve some bridal appointments.

For parties of 3 or more, and for packages:
A 10% discount is available (not applicable to bridal package).
There is a one month cancellation policy.
A 50% charge occurs for cancellations made within 30 days of the appointment.
Bookings made within 3 weeks of the wedding day have a 48h cancellation policy.


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